Category: Healthcare

Employment Type: Contract

Reference: BH-373288

Member Services Support Clerk (Bilingual) needed for a contract opportunity with Yoh's client located in Alameda, CA!

Top Skills You Should Possess:

• Two (2) years of administrative, clerical, and/or data entry experience

• Responsible for the daily tracking of incoming member correspondence in the member database and assignment to Member Services Representatives as appropriate for follow up
• Maintain department miscellaneous filing (paper and electronic) in an organized fashion
• Perform clerical duties deemed necessary to ensure smooth functioning of the department
• Communicate effectively in a professional manner with plan partners/vendors.
• Analyze incoming invoices, validate accuracy, and prepare for signature by Member Services Director
• Coordinate requests for on-site interpreter appointments through third-party vendor; receive requests from internal staff or external providers, process the requests through the system, manage submissions to ensure requests are processed in a timely manner, monitor system to ensure requests are received and answered
• Process requests for disenrollment, primarily (but not exclusively) through transfers out of county
• Coordinate distribution and respond to fulfillment requests of membership materials including welcome packets, EOCs, and Provider Directories; manage inventory of items through creating packets, ordering, replenishing, maintenance, and usage tracking
• Open, sort, and distribute incoming departmental correspondence, including postal mail, e-mail, voicemail, and faxes
• Copy and distribute departmental information, updates, and memos
• Provide clerical support for the department including filing, faxing, and copying
• Prepare standard enrollment, plan material fulfillment, and interpreter reports, and other ad hoc reports; ensure daily tracking of metrics as needed and provide monthly dashboard data on the first working day of each month

• Fluency in Spanish, Vietnamese, or Cantonese REQUIRED
• High school diploma or equivalent supplemented by specialized business courses or college degree
• Two (2) years of experience in related administrative, clerical, and/or data entry duties required
• Experience in managing inventory, sorting and distributing incoming correspondence, and/or preparing reports beneficial
• Excellent verbal and written communication skills
• Strong organizational skills required
• Strong customer service background
• Proficient in Microsoft Office Suite especially Outlook, Word and Excel

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly EPayroll
• Employee Discount Programs
• Referral Bonus Programs